Refunds

All claims must be made within 15 days of shipping the merchandise. No returns will be accepted without an RA and RA number on the label. We do not accept returns or exchanges after 15 days.

To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. To complete your return, we require a receipt or proof of purchase.
 

Any item not in its original condition not because of damaged or missing parts due to a manufacturing error merchandise will not eligible to be returned or exchanged.
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return credit memo.

Sale items
Sales items fall under as is final sale. Only regular priced items may be refunded, Sale items may not be refunded or credited.
 

Exchanges
Items will only be replaced if defective or damaged by the manufacturer. If you need to exchange it for the same item, send us an email at info@shop-paola.com after being approved you will get confirmation to send your item to: